SHIPPING & RETURNS
SHIPPING POLICY
Welcome to Harmony & Jay's Shipping Policy! We are committed to delivering your natural beauty products with care and efficiency. Our shipping methods prioritize the preservation of product quality and the reduction of environmental impact. We aim to keep our packaging minimal and sustainable, reflecting our dedication to eco-friendly practices. By choosing Harmony & Jay, you are supporting a mindful approach to product delivery.
Feel free to reach out to us if you have any questions about our shipping process. Your satisfaction is our priority.
RETURN & EXCHANGE POLICY
Your satisfaction matters to us. We want you to love every Harmony and Jay product. If you're not completely satisfied, here's what you need to know:
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Returns & Exchanges
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We accept returns and exchanges within 14 days of delivery
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Products must be unused, in original condition, and in original packaging
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Please contact us at [email] before returning any items
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How to Return
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Email us at hello@harmonyandjay.ca with your order number and reason for return.
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We'll provide return instructions and address
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Ship items back within 5 days of receiving instructions
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Once we receive and inspect your return, we'll process your refund or exchange within 5-7 business days
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Refunds
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Refunds will be issued to your original payment method
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Shipping costs are non-refundable unless the product arrived damaged or defective
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Return shipping costs are the customer's responsibility unless the item is defective
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Damaged or Defective Items If your product arrives damaged or defective, please contact us within 48 hours of delivery with photos. We'll send a replacement at no cost to you or issue a full refund including shipping.
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Non-Returnable Items For health and safety reasons, we cannot accept returns on:
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Opened or used lip balms
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Products showing signs of use
Questions? We're a small, family-run business and we're here to help. If you have any concerns about your order, please reach out to us at hello@harmonyandjay.com. We'll do our best to make it right.
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Because our products are handcrafted in small batches with natural ingredients, slight variations in color, texture, or scent may occur. These variations are normal and do not affect product quality.