COMMON QUERIES

We use only clean, natural ingredients that we'd feel comfortable using on our own families. Our signature whipped shea butter contains pure shea butter and coconut oil. All ingredients are clearly listed on each product page and label. We never use parabens, sulfates, phthalates, or synthetic fragrances.

Our whipped shea butter and lip balms typically last 6–12 months when stored properly. We package them in black containers to help protect the shea butter and maintain its quality. Our soy candles, on the other hand, can retain their fragrance and performance for several years.

For best results, store all skincare products in a cool, dry place, away from direct sunlight to preserve freshness and effectiveness.

Our products are made with gentle, natural ingredients suitable for most skin types. However, everyone's skin is different. We recommend doing a patch test before full use if you have very sensitive skin or known allergies.

Absolutely! In fact, our founder created these products while pregnant. Our whipped shea butter contains only pure shea butter and coconut oil, simple, safe ingredients. However, we always recommend consulting your healthcare provider if you have specific concerns.

Yes! Traditional candles are often made with paraffin wax, which releases harmful chemicals when burned. Our 100% soy candles burn cleaner, longer, and without releasing toxins into your home.

Store it in a cool, dry place away from direct heat and sunlight. In warmer months, the butter may soften or melt slightly—this is normal! If it melts, simply place it in the refrigerator to re-solidify. The quality remains the same.

Never. Our products are cruelty-free and always will be.

Orders typically ship within 2-3 business days. Delivery times vary by location but usually arrive within 5-7 business days after shipping. You'll receive tracking information once your order ships.

Yes! If you're interested in carrying Harmony and Jay products in your store or placing a bulk order, please email us at hello@harmonyandjay.com and we'll be happy to discuss options.

We love creating special orders! Contact us at [email] with your ideas and we'll do our best to accommodate your request.

While our products use gentle, natural ingredients, allergies can occur with any product. Discontinue use immediately if you experience irritation and consult a healthcare professional if needed. Please contact us so we can help address your concerns.

Three years ago, while pregnant, our founder couldn't find a moisturizer with truly clean ingredients. So she made her own! What started as a personal need became a passion for creating safe, effective products for families who care about what goes on their skin.

We're here to help! Email us at hello@harmonyandjay.com and we'll get back to you as soon as possible.